An optician adjusts the fit of a pair of glasses on a customer’s face

Doctors and opticians, Ballard since 2014

The people behind
your prescription.

Two optometrists, a licensed optician who lives for frames, and the person who makes insurance make sense. Small on purpose, so you see the same faces every year.

Dr. Hana Sato, OD

Dr. Luis Ortega, OD

Priya Shah, ABOC

Owen Clarke

Portrait of Dr. Hana Sato in round wire glasses and a light blue collarless shirt

Myopia control & kids’ eye care

Dr. Hana Sato, OD

Optometrist & founder

Doctor of Optometry, 12 years in practice

Hana opened Lumen in 2014 after years in a busy hospital eye clinic. She sees many of our youngest patients and leads our myopia management program, explaining every option, glasses, specialty contact lenses and eye drops, in plain language so families can decide together.

Portrait of Dr. Luis Ortega smiling in a gray sweater against a blue-gray backdrop

Contact lenses & dry eye

Dr. Luis Ortega, OD

Optometrist

Doctor of Optometry, 10 years in practice

Luis fits everything from first-time daily lenses to toric and multifocal designs. He also runs our dry eye clinic, helping people who spend long days at screens find a routine that makes their eyes feel more comfortable.

Portrait of optician Priya Shah in a patterned blouse against a gray studio backdrop

Frame styling & lens fitting

Priya Shah, ABOC

Licensed optician & frame stylist

ABOC-certified optician, Licensed in Washington

Priya runs the frame wall. She’ll ask how you spend your day, pull a handful of frames you might not have picked yourself, and take the measurements that make progressive and high-index lenses feel right from day one.

Portrait of Owen Clarke smiling in a light blue T-shirt in front of a white brick wall

Scheduling & insurance

Owen Clarke

Front desk & insurance

Vision benefits coordinator

Owen checks your vision plan before you arrive, so you know what’s covered and what isn’t. He also sends appointment texts, handles contact lens reorders and fixes the occasional loose hinge while you wait.

Three promises we keep.

01

No rushed exams

Forty-five minutes is booked for every comprehensive exam, and questions are part of it, not a reason to hurry.

01

No rushed exams

Forty-five minutes is booked for every comprehensive exam, and questions are part of it, not a reason to hurry.

02

No upsell at the lens counter

We show the price of every lens option and recommend only what your prescription and day actually need.

02

No upsell at the lens counter

We show the price of every lens option and recommend only what your prescription and day actually need.

03

Adjustments free, forever

Loose hinge, slipping frame, new nose pads: walk in any time we’re open. No appointment and no charge.

03

Adjustments free, forever

Loose hinge, slipping frame, new nose pads: walk in any time we’re open. No appointment and no charge.

Meet us in person.

Book an exam online, or stop by the studio to browse frames with Priya.

Create a free website with Framer, the website builder loved by startups, designers and agencies.